Scanify is built and operated by one developer, Karim Al Anani. There is no ticket system and no outsourced support desk: every email below lands in one inbox and is read by him.
The address still carries the project's original name, ShieldScan. It was renamed Scanify in June 2026; the inbox is the same.
A useful first email saves a round trip. Pick the case closest to yours.
Send the exact URL you scanned, the score Scanify gave it, and which sources flagged it (they are listed in the result). If one antivirus engine is the only one flagging the site, the fix usually has to come from that vendor; we will tell you which one and how to request a review from them. If the problem is in Scanify's own scoring, for example a young domain penalised too hard, say so: the weighting is published on How we score, so you can point at the rule that misfired.
Send the URL and how you came across it (a text message, an ad, an email). Brand-new phishing pages are often clean in every database for their first hours, which is exactly the gap a report closes. If you can, also report it to Google Safe Browsing; that protects people in Chrome, Safari and Firefox, not only Scanify users. Fraud that cost you money belongs with your bank and, in the US, at reportfraud.ftc.gov.
Every scanned website gets a report page at scanify.to/check/<domain>. If the report about your site is out of date, run a new scan from the homepage and the page updates. If you think it is wrong after a fresh scan, or you want it removed, email from an address at that domain (or tell us how to verify you control it) and say what you would like changed.
Please email rather than posting publicly. Include what the issue is and where, how to reproduce it, and what an attacker could do with it. You will get an acknowledgement when the report is read and an update once a fix is confirmed. There is no bug bounty, but credit is offered gladly.
To delete your account and the data tied to it, or to exercise a GDPR right, email from the address you signed in with. What Scanify stores, and for how long, is set out in the Privacy Policy.
Background on the project, the founder, and approved logos is on the press page. Put your deadline in the subject line.
Scanify cannot recover money lost to a scam, unlock accounts on other websites, or investigate a person. For those, contact your bank, the service concerned, or the police.
